SPFT is a leading gas certification company accredited by the Institute of Accreditation Portugal.Based in Caxias, Portugal, the company focuses on providing an innovative inspection system with control dates and high quality standards, which ensures the satisfaction of their customers.SPFT handles more than 15,000 gas inspections per year. A team of 18 field inspectors focus primarily on inspection work that are scheduled on either the same day or the next day.
SPFT business has continued to evolve over time, and its certification service needed to undergo the next phase of evolution in order to process & issue reports & certificates very quickly.SPFT looked to Gas Inspector to help eliminate their paperwork needed while increasing the number of inspection jobs completed per day and issue the certification on site just after the inspection.
SPFT was looking for efficiencies in its day to day inspection business. The entire procedure of recording a client request,processing information,Scheduling inspections and providing required information to the inspectors took long time.Thus slack time needed to be accommodated in the system . Inspectors did their inspections on the first day and processed inspection certificates on the next business day. This put forth challenges such as processing the inspection reports and certificates and doing the inspections which came in with some level of urgency. SPFT was looking to make some significant process improvements.
SPFT was not running at optimal efficiency and looked to Gas Inspector to help increase the number of inspections assigned per day and reduce time to issue certificates and eliminate their paper work in generating reports & certificates.The great challenge for SPFT was zeroing the time interval between conducting inspections and issuing reports and certificates. SPFT planned for a complete revamp of their business process to increase productivity,cut running costs and save time coupled with customer
SPFT has been using Gas Inspector from January 2014.Less than a month into production SPFT realized drastic improvements in inspection quality & efficiency of field inspectors. And now SPFT offers better quality of service to their clients.Gas inspector has greatly enabled SPFT to reduce operational costs & eliminate paper work.
Gas Inspector enabled to automate each process of their business cycle eliminating paperwork by 100%.Starting from recording a client request,configuring check list,planning and scheduling inspections,transmitting the data’s to inspectors,doing inspections and finally generating reports,certificates and invoices is being completely managed by Gas Inspector.Gas Inspector helped SPFT to considerably reduce their operational cost (Training,Transportation,Stationariness,etc…)and operational time. SPFT has configured highly flexible business specific checklists in gas inspector with responses being supported by specifications,dynamic responses,free text,formulae configuration,tabular data input and assessment of the overall inspections based on critical combinations.This has helped SPFT to configure all types of inspection based on requirements & clients. Field inspectors found Gas Inspector’s mobile module is highly flexible for their inspection.Inspectors receive email notifications of their schedules and pre inspection data along with GPS enabled maps which has been immense help to plan their routine & transportation.Inspectors have become totally independent of reporting physically to the central office. This has helped the company to schedule more inspections and considerably reduce cos .Also the inspectors can view specifications and recommendations,do onsite calculations with pre-fed formulae which enables the inspectors to perform inspections certain degree of uniformity and email certificates at the sites.Inspectors can do systematic inspections and generate inspection results,reports instantly onsite.